Privacy Policy

1. Introduction

At Veneto Kitchens, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Veneto Kitchens Pty Ltd collects, uses, stores, and protects information submitted through our website, enquiries, orders, consultations, purchases, and trade or interior designer applications.

By using our website, submitting a form, placing an order, or contacting us, you agree to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide to us directly, including:

• Full name
• Email address
• Phone number
• Residential or business address
• Delivery address
• Billing details
• Enquiry details
• Product preferences
• Kitchen design requirements
• Order and purchase details
• Trade, builder, or interior designer application details
• ABN, business name, portfolio links, and insurance information, where applicable

We may also collect website usage information, such as your IP address, browser type, device information, pages visited, and general website activity.

3. How We Collect Personal Information

We may collect personal information when you:

• Visit or browse our website
• Submit a contact form
• Request a quote or consultation
• Place an order or purchase a product
• Apply to become a trade partner, builder, or interior designer
• Subscribe to updates or marketing communications
• Communicate with us by email, phone, website form, chatbot, or social media
• Interact with our website, advertisements, or online tools

4. How We Use Your Information

We collect and use your personal information to:

• Respond to enquiries
• Provide quotes, consultations, and customer support
• Process orders, payments, and delivery details
• Arrange installation, manufacturing, or related services
• Review trade or interior designer applications
• Manage customer records and communications
• Improve our website, products, and services
• Send updates, offers, and marketing communications where permitted
• Maintain internal business records
• Meet legal, tax, accounting, and compliance obligations
• Protect our website, business, customers, and systems

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, support advertising, and improve our services.

Cookies help us understand how visitors use our website, including which pages are visited and how users interact with our content.

You may disable cookies through your browser settings. However, some parts of the website may not function correctly if cookies are disabled.

6. Marketing Communications

We may use your contact details to send product updates, offers, promotions, newsletters, or other marketing communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

7. Sharing Your Information

We may share your personal information with trusted third parties where reasonably required for our business operations and service delivery, including:

• Website developers and hosting providers
• Payment processors
• Delivery and logistics providers
• Kitchen manufacturers and suppliers
• Installers, contractors, and service providers
• CRM, email marketing, and customer support platforms
• Analytics and advertising providers
• Professional advisers, including accountants, lawyers, and consultants
• Government, regulatory, or law-enforcement bodies where required by law

We only share personal information where it is necessary for our business operations, service delivery, legal compliance, customer support, or website administration.

8. Overseas Disclosure

Some of our service providers, technology platforms, manufacturers, or business partners may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure it is handled securely and in accordance with applicable privacy requirements.

9. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure website systems, restricted access, password protection, internal processes, and secure third-party platforms.

However, no online system is completely secure. Information submitted online is transmitted at the user’s own risk.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct your personal information if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details provided below.

11. How Long We Keep Your Information

We keep personal information for as long as reasonably required for business, legal, accounting, tax, customer service, warranty, and operational purposes.

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely dispose of it.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or tools.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us first so we can review and respond to your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or seek independent advice.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations, or privacy practices.

The updated version will be posted on this page with a revised effective date.

15. Contact Veneto Kitchens

For privacy-related enquiries, please contact:

Last updated: 1 July 2026