Terms of Service

Welcome to Veneto Kitchens. These Terms of Service explain the rules and conditions that apply when you use our website, submit an enquiry, request a quote, place an order, apply as a trade or design professional, or access our kitchen products and services.

By accessing or using this website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use the website.

1. About Veneto Kitchens

Veneto Kitchens is an Australian kitchen brand offering kitchen products, kitchen design support, customer enquiries, quotes, consultations, and online purchasing where available.

Our website provides information about our kitchen ranges, design options, product selections, professional applications, and related services.

Our kitchen products and services may include:

• Simple Range kitchens
• Standard Range kitchens
• Custom kitchen solutions
• Kitchen design support
• Customer enquiries and quotes
• Trade and designer partnership opportunities

Product availability, pricing, finishes, colours, materials, specifications, and services may change without notice.

2. Use of This Website

You agree to use the Veneto Kitchens website only for lawful and proper purposes.

You must not:

• Use the website in a way that may damage, disable, or disrupt it
• Submit false, misleading, inaccurate, or incomplete information
• Attempt to access private, restricted, or unauthorised areas
• Copy or use website content without permission
• Use the website for spam, fraud, unlawful, or harmful activity
• Introduce viruses, malicious code, or other harmful technology
• Interfere with the security or proper operation of the website

We may restrict or suspend access to the website where we reasonably believe it is being misused.

3. Website Information

We aim to provide accurate, current, and helpful information on this website. However, website content is provided for general information and may not reflect every product option, requirement, or circumstance.

Product details, prices, images, colours, finishes, dimensions, availability, delivery timeframes, and specifications may change at any time.

Images displayed on the website are for reference only. Actual colours, materials, textures, finishes, dimensions, and product appearances may vary because of lighting, screen settings, manufacturing variations, material availability, and final customer selections.

Customers should review and confirm all important product details before placing or approving an order.

4. Kitchen Products and Orders

Where online purchasing is available, all orders are subject to review and acceptance by Veneto Kitchens.

We may refuse, cancel, suspend, or request changes to an order where:

• Product information or pricing is incorrect
• A selected product, material, colour, finish, or component is unavailable
• Payment has not been completed, authorised, or verified
• Customer information is incomplete or incorrect
• Delivery or installation requirements cannot reasonably be met
• The order contains an obvious error
• The order appears unusual, unauthorised, or fraudulent

An order is not considered accepted until Veneto Kitchens provides written confirmation by email or another agreed communication method.

Customers are responsible for reviewing all order details, selections, quantities, measurements, colours, finishes, configurations, delivery details, and other specifications before approving an order.

5. Pricing and Payment

All prices shown on this website are in Australian dollars unless stated otherwise.

Prices may include or exclude GST, delivery, installation, accessories, upgrades, customisations, site preparation, or additional services depending on the relevant product page, checkout page, written quote, or order confirmation.

Payment must be made using the payment methods available through the website or another method agreed with Veneto Kitchens.

We reserve the right to update prices, correct pricing errors, withdraw incorrect offers, and change available payment methods where permitted by law.

Where a pricing error is identified after an order is submitted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

6. Quotes and Custom Kitchen Requests

Any quote, estimate, design suggestion, layout, or product recommendation provided by Veneto Kitchens is based on the information available at the time.

Final pricing may change after:

• Site measurements are completed or verified
• Product selections are confirmed
• Design or layout changes are requested
• Delivery requirements are reviewed
• Installation requirements are assessed
• Site access or preparation requirements are identified
• Custom materials, components, or features are added
• Supplier or manufacturing costs change before final approval

Custom kitchens, made-to-order products, special orders, and design services may be subject to separate approval steps, deposits, payment schedules, production terms, cancellation rules, and written conditions.

A quote is valid only for the period stated in the quote. Where no validity period is stated, Veneto Kitchens may revise or withdraw the quote before an order is accepted.

7. Measurements and Customer Approvals

Customers are responsible for reviewing and confirming all measurements, designs, layouts, product selections, finishes, and order details before manufacturing or supply begins.

Where measurements or specifications are supplied by the customer or a third party, Veneto Kitchens may rely on that information when preparing a quote, design, or order.

Additional costs, delays, or product changes caused by incorrect or incomplete measurements, site information, or customer-approved details may be charged to the customer where permitted by law.

Nothing in this section limits any rights or remedies available under Australian Consumer Law.

8. Delivery and Installation

Delivery, manufacturing, and installation timeframes are estimates only unless expressly confirmed in writing.

Veneto Kitchens is not responsible for delays caused by circumstances outside our reasonable control, including:

• Supplier or manufacturing delays
• Freight, shipping, or customs delays
• Severe weather or natural events
• Industrial action or transport disruption
• Material or component shortages
• Access restrictions
• Incorrect customer information
• Unforeseen site conditions
• Delays caused by third-party contractors or service providers

Customers are responsible for ensuring that the delivery and installation area is safe, accessible, cleared, and ready before the scheduled date.

Additional charges may apply where delivery or installation cannot be completed because of access restrictions, unsuitable site conditions, incomplete site preparation, customer delays, or incorrect information.

9. Returns, Cancellations, and Refunds

Returns, cancellations, repairs, replacements, and refunds are handled in accordance with Australian Consumer Law and the Veneto Kitchens Return Policy.

Custom-made, made-to-order, personalised, manufactured-to-specification, or specially ordered products may not be eligible for change-of-mind returns or cancellations once production or supplier ordering has begun.

Nothing in these Terms limits, excludes, or replaces your rights under Australian Consumer Law.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation, compensation, or another remedy required by law.

Where a product or service has a minor issue, Veneto Kitchens may choose to repair, replace, or otherwise resolve the issue within a reasonable period.

Where a product or service has a major issue, the customer may have additional rights and remedies under Australian Consumer Law.

11. Enquiries and Online Forms

When you submit an enquiry, contact form, quote request, order form, consultation request, or application through this website, you confirm that the information you provide is true, complete, accurate, and current.

We may use the submitted information to:

• Respond to your enquiry
• Prepare a quote or product recommendation
• Process or review an order
• Review a trade or professional application
• Provide customer support
• Arrange design, manufacturing, delivery, or installation services
• Improve our products, services, and website
• Contact you about relevant Veneto Kitchens products or services

Personal information submitted through the website will be handled in accordance with our Privacy Policy.

12. Trade, Designer, and Professional Applications

Veneto Kitchens may allow builders, interior designers, tradespeople, architects, or other professionals to apply through the website.

Submitting an application does not guarantee approval, partnership, referral access, work opportunities, lead allocation, or acceptance into any Veneto Kitchens professional program.

Approved applicants may be required to agree to separate terms covering:

• Confidentiality
• Service standards
• Customer communication
• Insurance requirements
• Payment terms
• Lead handling
• Brand requirements
• Product and supplier obligations

Veneto Kitchens may approve, reject, suspend, or remove applicants or participants from a professional program, subject to any applicable agreement and Australian law.

13. Intellectual Property

All content on this website is owned by or licensed to Veneto Kitchens unless stated otherwise.

This includes:

• Website text
• Images and graphics
• Logos and branding
• Product visuals
• Videos
• Documents
• Page layouts
• Design concepts
• Downloadable resources

You must not copy, reproduce, modify, publish, distribute, sell, license, or use website content for commercial purposes without prior written permission from Veneto Kitchens.

You may view and use the website content for personal, non-commercial purposes relating to a genuine enquiry or purchase from Veneto Kitchens.

14. User Submissions

If you upload, submit, or send information to Veneto Kitchens, including plans, photographs, measurements, documents, designs, product preferences, or project details, you confirm that you have the right and authority to provide that information.

You authorise Veneto Kitchens and its relevant service providers to use the submitted information for purposes including:

• Responding to your enquiry
• Preparing a quote or design
• Reviewing your project
• Processing or fulfilling an order
• Providing products or services
• Communicating with manufacturers, installers, or delivery providers
• Providing customer support

You remain responsible for ensuring that information you provide does not infringe another person’s rights or contain unlawful material.

15. Third-Party Tools and Links

This website may include third-party websites, tools, payment systems, analytics services, CRM platforms, design software, chatbot features, forms, maps, videos, or other integrations.

Third-party services may have their own terms, privacy policies, fees, and conditions.

Veneto Kitchens is not responsible for the content, performance, accuracy, availability, security, or privacy practices of third-party websites or tools.

Accessing or using a third-party service is at your discretion and may be subject to that provider’s separate terms.

16. Privacy

Your privacy is important to us.

We collect, use, store, and disclose personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

By using this website, submitting a form, placing an order, or contacting us, you acknowledge that we may collect and use your information for legitimate purposes connected with your enquiry, order, application, or service request.

17. Website Availability and Security

We aim to keep this website secure, accurate, and available. However, we do not guarantee that it will always be available, uninterrupted, error-free, or free from technical issues.

We may update, suspend, restrict, remove, or change any part of the website at any time where reasonably necessary.

You are responsible for using appropriate security protections when accessing the website, including secure internet connections, updated software, and antivirus protection.

18. Limitation of Liability

To the maximum extent permitted by law, Veneto Kitchens is not liable for indirect, incidental, special, or consequential loss arising from the use of this website or reliance on general website information.

This may include:

• Loss of profit
• Loss of opportunity
• Loss of data
• Business interruption
• Other indirect or consequential loss

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, liability, or remedy that cannot lawfully be excluded under Australian Consumer Law.

19. Indemnity

To the extent permitted by law, you agree to indemnify Veneto Kitchens against loss, damage, cost, claim, or expense arising from:

• Your unlawful misuse of the website
• Your material breach of these Terms
• False or misleading information you knowingly submit
• Your unlawful activity
• Your infringement of another person’s intellectual property or other rights

This indemnity does not apply to the extent that the loss was caused or contributed to by Veneto Kitchens.

20. Changes to These Terms

Veneto Kitchens may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal obligations.

The updated version will be published on this website with a revised effective date.

Your continued use of the website after updated Terms are published means that the updated Terms will apply to your future use of the website.

21. Governing Law

These Terms are governed by the laws of Western Australia and applicable Australian federal laws.

Any dispute relating to these Terms will be handled by the courts or tribunals with jurisdiction in Western Australia, unless another jurisdiction is required by law.

22. Contact Veneto Kitchens

For questions about these Terms of Service, please contact:

Last updated: 1 July 2026