Return Policy

At Veneto Kitchens, we are committed to providing high-quality kitchen products, cabinetry, finishes, and related services for Australian homes. We want every customer to feel confident when purchasing from us.

This Return Policy explains how returns, refunds, repairs, replacements, order cancellations, and product concerns are handled.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Return Policy limits, removes, or replaces your rights under Australian Consumer Law. If a product or service does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, cancellation, or another suitable remedy, depending on the circumstances.

Custom and Made-to-Order Kitchen Products

Many Veneto Kitchens products may be custom-made, made-to-order, or manufactured according to the customer’s selected specifications.

This may include:

• Kitchen range
• Cabinetry size
• Layout
• Colour
• Finish
• Benchtop selection
• Hardware
• Handles
• Accessories
• Special-order items

Because these products are prepared specifically for each customer, returns and cancellations are generally not accepted for custom-made or made-to-order products unless required under Australian Consumer Law.

Change-of-Mind Returns

Veneto Kitchens does not generally accept returns for change of mind.

This includes situations where:

• You no longer want the product.
• You selected the wrong colour, size, finish, or configuration.
• You found a similar product cheaper elsewhere.
• You changed your design preference after ordering.
• The product has already entered production.
• The product was supplied according to the approved order.

For standard, non-custom products, change-of-mind returns may be considered at our discretion.

To be considered, the item must be:

• Unused
• Uninstalled
• In its original condition
• In its original packaging
• Returned as soon as reasonably possible after delivery
• Accompanied by proof of purchase

Approved change-of-mind returns may be subject to return freight, handling, inspection, or restocking fees where permitted by law.

Faulty, Damaged, Incomplete, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you believe a product is faulty, damaged, incomplete, or incorrect, please contact Veneto Kitchens promptly after receiving your order.

Please provide:

• Your full name
• Order number
• Delivery address
• Clear photographs or videos of the issue
• A brief description of the problem
• Proof of purchase

Once we receive your request, we will review the information and may arrange an inspection where required.

If the issue is confirmed, Veneto Kitchens may provide a repair, replacement, refund, or another appropriate remedy in accordance with Australian Consumer Law.

Major and Minor Product Issues

If a product has a minor issue, Veneto Kitchens may choose to repair the product, replace the product, or provide another suitable solution.

If a product has a major issue, you may be entitled to choose a refund, replacement, or another remedy available under Australian Consumer Law.

A major issue may include a product that:

• Is unsafe
• Is significantly different from its description
• Is not fit for its intended purpose
• Cannot be repaired within a reasonable period

Order Cancellations

Order cancellation requests must be submitted as soon as possible.

Cancellations may only be accepted before manufacturing, supplier ordering, custom preparation, or production has started.

Once an order has entered production or custom processing, cancellation may no longer be available.

If a cancellation is approved, Veneto Kitchens may deduct reasonable costs already incurred, including:

• Design work
• Administration costs
• Supplier costs
• Manufacturing costs
• Freight costs
• Payment-processing fees

Any deductions will be made only where permitted by law.

Measurements, Site Conditions, and Installation

Customers are responsible for checking all measurements, product selections, site conditions, access requirements, and installation requirements before confirming an order.

Veneto Kitchens is not responsible for issues caused by:

• Incorrect measurements supplied or approved by the customer
• Changes requested after order approval
• Unsuitable site conditions
• Incorrect installation by third parties
• Damage caused during handling, storage, or installation by others
• Misuse, neglect, or unauthorised modifications
• Failure to follow product-care or installation instructions

If Veneto Kitchens provides installation services directly, please contact us as soon as possible if you have any concerns regarding the installation.

Nothing in this section limits any rights you may have under Australian Consumer Law.

Products Not Eligible for Return

Unless required under Australian Consumer Law, returns will not be accepted for:

• Custom-made kitchens
• Made-to-order cabinetry
• Products manufactured according to customer specifications
• Installed products
• Assembled products
• Modified or altered products
• Products damaged after delivery
• Clearance or final-sale items
• Products damaged through misuse, poor storage, or incorrect installation

Refund Processing

If a refund is approved, it will usually be processed using the original payment method.

Refund processing times may vary depending on your bank, card provider, or payment platform.

Veneto Kitchens is not responsible for delays caused by banks, payment providers, or third-party platforms.

Delivery and Return Costs

If a return is required because of a confirmed fault, damage, or error caused by Veneto Kitchens, we will advise you of the next steps and any approved transport arrangements.

If a return is approved for another reason, the customer may be responsible for return freight, collection, inspection, handling, or restocking costs where permitted by law.

How to Request a Return, Repair, Replacement, or Refund

To submit a return, repair, replacement, or refund request, please contact:

Please include your order number, contact details, photographs or videos where applicable, and a clear explanation of the issue.

Updates to This Return Policy

Veneto Kitchens may update this Return Policy from time to time to reflect changes to its products, services, warranty terms, checkout terms, installation terms, business practices, or legal obligations.

The updated version will be published on this page with a revised effective date.

Last updated: 1 July 2026